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Frequently asked questions

  1. Q

    What is your shipping Policy?

    A

    We ship orders Monday-Friday only. Orders will ship within 3-5 business days. If there is a delay with your order due to supply & demand issues we will notify you promptly. We ship to the Continental US & Canada. Shipping fees are calculated according to destination & speed desired. Please no PO Boxes.
  2. Q

    What is your return policy?

    A

    Customer satisfaction is our goal. If you are not satisfied with your order you may return it within 30 days of purchase. You will receive a full refund for the amount of the purchased item(s) being returned only. Refund does not include return shipping charges.
  3. Q

    What address do I ship returns to?

    A

    Please ship returns to- Divine Energy Universe 6700 N. Wade Road Tucson, Az 85743
  4. Q

    I purchased several of the same items made with gemstones. Why do they look different?

    A

    All our gemstone items are made with natural gemstones. Natural gemstones often have variations in colors, sizes & sometimes shape. This will have no impact on the energy properties of your gemstone piece.
  5. Q

    My Jewelry piece broke. Its past the 30 day return policy period. is there anything I can do?

    A

    Again, customer satisfaction is our ultimate goal. If you have a gemstone jewelry piece e.g. bracelet, mala beads, prayer beads or rosary that breaks within 90 days of the purchase date. Simply mail all of the pieces in a padded envelope to the address listed for returns. We will happily repair & return your piece to you free of charge. Although we will repair & return at no charge you will be responsible for shipping charges when mailing it to us.
  6. Q

    I don't see my size. Can I request a custom order?

    A

    If you see something you like and it's not available in your size or is sold out. Use the "contact us" form & let us know what it is you would like. We will do our best to fulfill your request. We want all our customers to be happy. Please be aware that due to availability of some gemstones & the fact that all our gemstone pieces are handmade. There could be a longer delay in shipping times once request is received & purchase is processed. In the event of this happening you will be notified.
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